Beyond Quality
Beyond Quality makes the case that quality isn't a department, a program, or a checklist, it's a reflection of how an organization shows up and behaves under pressure. Hosted by Rex Wallace, with a rotating co-host from the RWC team each episode, the show brings in industry experts to go above, below, beside, and beyond quality to discover what's actually driving it across organizations, teams, and industries.
Episodes
7 episodes
Stars Is Tougher Than The Cut Points Say
Health plans are suing CMS, cut points keep moving, and the 2027 landscape is shrinking. Here's what Stars leaders should actually do in Q4.Rex Wallace is joined by RWC's Angelo Rexach and Jenn Kerfoot, President and COO of Duos, for a ...
Margin Compression, MLR & GLP1s Oh My
A health plan CFO on why your quality budget keeps getting cut, and how to actually win it back.Anna Mateja, Chief Financial Officer of Community Health Choice, joins Rex Wallace and co-host Paige Caprara to break down the financial back...
From Fragmentation To Flow
Every health plan and provider is investing in a better experience — so why does healthcare still feel so disconnected to the person living it?In this episode of Beyond Quality, Rex Wallace is joined by three leaders who spend their days...
Health Literacy As A Quality Standard
Health literacy is not a soft skill. It's a quality infrastructure issue.You've invested in an outreach vendor. You've built the workflows. You've rewritten the scripts twice. None of it matters if the member on the other end of the pho...
Every Problem Is A People Problem
In this episode of Beyond Quality, host Rex Wallace and this episode's co-host Laurie Call welcome Dr. Matt Poepsel, PhD, Vice President & Godfather of Talent Optimization at The Predictive Index, to explore why every business prob...
Improvement Science Eats Org Charts for Breakfast!
What if quality wasn't just a department but the entire operating strategy of your organization? In this episode, host Rex Wallace sits down with improvement scientist and author Dr. Dave Williams and co-host Ryan Bernstein to explore how healt...
Quality Is A Financial Strategy
In the first episode of Beyond Quality, host Rex Wallace and co-host Nate Lucena welcome actuary Eve Anderson, Director of Actuarial Services at Zing Health, for a candid conversation about quality as a financial strategy in Medicare A...